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To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Why do I get 2 water bills?
You receive a water bill from us and a sewer bill from the City of Tulsa, unless you have a septic tank. Then you only receive a water bill
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
Does my meter get read or estimated each month?
We read the meters monthly except in the following examples: Snow and/or ice on the ground, car parked on top of meter, dog chained to gas meter which might be adjancent to the water meter, overgrown weeds and grass around the meter can, if your meter is inside your fenced yard with locked gate or when we have extemely large amounts of rainfall. In these or any other scenario you would need to read your meter and compare it to the water bill that you receive. If we had to estimate your bill and the reading that you get does not match please call so that your reading can be corrected.
The meter can is covered with dirt and debris so how could the meter get read?
Because the meter and can are below ground level dirt, leaves and debris collects on them constantly. We will clean it off to read it but in just a short time it will look like it has not been touched.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Who owns Turley Water Department?
The Turley Water Department is not owned by anyone. It was established in 1923 by the landowners in Turley at that time. We are over seen by a board of directors and are a member of Oklahoma Rural Water Association. We are periodically evaluted and consulted by Community Resource Group and the City of Tulsa.
Who oversees our financial records?
We are audited by an independent licensed CPA annually at the end of each fiscal year.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
